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American Express BPO Deal Review-AO final.ppt

©2003FSI/OutsourcingDealReviewAmericanExpressBPOFinanceAccountingReviewStage:Objective:UpdateofDealReviewDeck(AODRon7/22)July24,2003Account:ChuckdeLone,JoeRahAImSectorBULeadership:JimGreeneAOSectorVP/SalesExec:BillFrech,RickMcMichaelQAExecutive(s):Financial:TrippO’ConnorDealReview:J.Greene,B.Pryor,M.Thomas,D.Sullivan,B.Franklin,J.PresselLegal:notassignedDistributionRiskManagemen...

时间:2025-05-07 08:34栏目:变革管理

SCAN - GL Accounting.FNL.Jul-14-2003.ppt

1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABScanProcessReviewJune2003GLAccounting2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGLAccounting:PrimaryPrimaryProcessOwnerProcessOwnerAndrewHelmAndrewHelmSecondarySecondaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewGLAccounting,whichisthemonthlycloseandrelatedmAIntenanceactivitiesforAmexisperformedacrossallthreeFC’s.FCEastcompletesGLAccountingforallJ...

时间:2025-05-07 08:34栏目:变革管理

FAB - Customer Assessment v11.ppt

1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABJune11,2003CustomerAssessment2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGlobalandlargecompaniesheavilyusesharedservicecentersandERPpackages,rAIsingtheirexpectationsfromBPOdealsThereisahighinterestforFABPOacrossindustries,asfewprocesseshaveyetbeenoutsourced,besidespayrollForproviderswhocanprovidecostreductionsandimprovedefficiency,therewouldbeopportunity...

时间:2025-05-07 08:34栏目:变革管理

TEV - Metrics Nov02-March03.xls

November,02DatAINPUTPROCESSSpeedNo.ofTEVrecd.late(LPCIncurred)No.ofTEVsMissingTATUK120AEB-UK00France20Sweeden00Germany00Switzerland10Italy00SpAIn00$4500Netherland00Belgium00Norway00TotalDefect150#ofTEVsProcessed34213421December,02DataUK60AEB-UK00France60Sweeden00Germany00Switzerland00Italy00SpAIn00$4500Netherland00Belgium00Norway00TotalDefect120#ofTEVsProcessed34413441Nov0.440Dec0.0020November,...

时间:2025-05-07 08:34栏目:变革管理

Global TEV Process Maps (Excel Format).xls

JAPARegion:TEVProcessingthroughTAPSFC-EastTL:JollyBhasin(~2FTE)Post-OutputTriggerOutputProcessingInputJAPATEVMille(FC-E)SystemsJAPATEVTAPS(FC-East)LocalMarketFCLiasonEmployee’sSupervisorEmployee1.Havetravelorotherexpense3.ApproveTEVonlineAppliestoHongKong,Singapore,Indonesia,Japan,TAIwan.Allothercountriesinregionservicedbylocalmarkets.2.TypeTEVinformationdirectlyintoTAPSEmAIlsenttosupervisorto...

时间:2025-05-07 08:34栏目:变革管理

AIMCO presentation.ppt

AIMCO/AmericanExpressTravelandExpenseManagementPartnershipSharingMeetingSeptember18,2003Globallyprocess225KExpenseVouchers18Countriesintwocenters(Phoenix,AZandNewDelhi,India)55%ofvouchersareautomatedthroughanelectronictoolStrictlyenforcedGlobalTEPolicyManageCorporateCardCompliancePersonalspendOutstandingARContinuousre-engineeringoftheprocessTravelExpenseManagementSummaryProcessT...

时间:2025-05-07 08:34栏目:变革管理

TEV - FAB Questions.doc

May,2003[TEV]FABQuestionnAIre-ProcessProprietaryConfidentialFAB–ProcessQuestionnAIreINSTRUCTIONSThistemplateindicatesthetypesofinformationthatwewouldliketocollect.Ifthedataexistsinanotherformatpleasefeelfreetosendattachmentsandclearlyindicatetherelatedsection.OurfocusiscontentandNOTformatThenatureofthisdatacollectiontemplateisthatitisbestcompletedbytheprocessownersItisimportant,toanswerall...

时间:2025-05-07 08:34栏目:变革管理

FAB - TEV Questions & Responses.xls

FABProject-FollowUptoQuestionnAIresandInformationReceivedfromAMEX1IDSourceFileTypeQuestionFC(E)1Metric2Process3Process4Process5ProcessIamnotsurewhatyouwant?6NAProcessAreTEVpapersubmissionsinFC-Erejectedbylineitemorinbulk?7NAProcess8NAProcess10NaTechnology11NATechnology12CostsTEVQuestionnAIrepg10Q.6PleaseprovidetheannualnumberofTEVsprocessedinFC-W(manualandelectronic)for2002and2003.Ifpossible,co...

时间:2025-05-07 08:34栏目:变革管理

Vendor Payables Fin&FTEs_FCE.xls

MeasuresFCEFinancialsDetAIlstoPointNo.6-Measures(FCEOnly)VendorPayablesFinFTEforFCE2002ActualsSMRLineJanFebMarAprMayJuneJulyAugSeptOctNovDecGrandTotalSalariesBenefits54,08059,40643,43358,06051,05042,87653,35052,82353,25450,75349,33746,969615,392DataProcessing1,6581,9255833,8081,5271,2689,94324,5711,3811,2881,49194950,390OccupancyEquipment14,12812,017845-23,4613,6831,40267,14712,80212,1771,6791,...

时间:2025-05-07 08:34栏目:变革管理

FCE TEV 2002 & 2003 $$.xls

Amountin$Thousands2003Forecast2002RegularPayroll167.62116Temp.Payroll0BenefitsIncentives0TotalSalaryBenefits167.62116DataProcessing6.159OcupancyEquipment37.8820TelephoneCommunication10.286TE2.9712Others11.413068.6977FCOverhead122OtherFCOverheadTechnologyServiceFees.20.0011OtherSVCFees144142.00155TotalProcessCost378.31348NumbersprovidedbyAvinashMehra06/24/03inemAIlattachment-----OriginalMessage-...

时间:2025-05-07 08:34栏目:变革管理

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