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BPOValidated:VerticalizationandAggregationAccelerateMarketTrendsPublicationDate:6February2003©2003Gartner,Inc.NORTHAMERICACorporateHeadquarters56TopGallantRoadStamford,CT06904-2212U.S.A.Tel:+1-203-316-1111Fax:+1-203-316-6300WestCoastHeadquarters251RiverOaksParkwaySanJose,CA95134-1913U.S.A.Tel:+1-408-468-8000Fax:+1-408-954-1780LatinAmericaHeadquartersGartnerdoBrasilAv.NacoesUnidas1290119andar-T...
PublicationDate:18March2003ResearchBriefBPOPurePlaysandProcessSpecialistsTargetSMBMarketAbstract:Smallandmidsizebusinessesareturningtobusinessprocessoutsourcingproviderstohelpreducecostsandincreaseperformance.Pureplaysandprocessspecialistsarejockeyingtomeetthisdemand.ByRobertH.BrownRecommendationsISmallandmidsizebusinesses(SMBs)shouldevaluatebusinessprocessoutsourcing(BPO)processspecialistsbase...
BusinessProcessOutsourcingPopularityGrowsinSMBMarketUserWantsandNeedsPublicationDate:30January2003©2003Gartner,Inc.NORTHAMERICACorporateHeadquarters56TopGallantRoadStamford,CT06904-2212U.S.A.Tel:+1-203-316-1111Fax:+1-203-316-6300WestCoastHeadquarters251RiverOaksParkwaySanJose,CA95134-1913U.S.A.Tel:+1-408-468-8000Fax:+1-408-954-1780LatinAmericaHeadquartersGartnerdoBrasilAv.NacoesUnidas1290119an...
PublicationDate:18February2003ResearchBriefAFrameworkforMakingPartnerChoicesinBPOAbstract:OpportunismtypicallypropelsallianceactivityinIT.Wherebusinessprocessoutsourcingisconcerned,opportunismcanbeariskyandextremelycostlystrategy.ByChristineAdamsandRebeccaSchollRecommendationsIThefirst,criticalstepinthepartnerselectionprocessistoidentifythebusinessaimsbeingpursued.Ambiguousorill-conceivedbusine...
GartnerDataquestAlert24February20032003Gartner,Inc.and/oritsAffiliates.AllRightsReserved.1ExultLaunchesBPOCapabilitiesinIndia—OnItsOwnExult,apure-playU.S.-basedhumanresources(HR)outsourcingprovider,issettingupaprocessingcenterinMumbai.ThecenterisscheduledtogoliveinAprilandbefullyoperationalwith300agentsbythirdquarter2003.Thecenterwillhandledatacapture,dataentryinaccountspayableandpayroll,andso...
Gartner©2003Gartner,Inc.and/oritsAffiliates.AllRightsReserved.Reproductionofthispublicationinanyformwithoutpriorwrittenpermissionisforbidden.Theinformationcontainedhereinhasbeenobtainedfromsourcesbelievedtobereliable.Gartnerdisclaimsallwarrantiesastotheaccuracy,completenessoradequacyofsuchinformation.Gartnershallhavenoliabilityforerrors,omissionsorinadequaciesintheinformationcontainedhereinorf...
PublicationDate:6May2003MarketAnalysisBPO:ClimbingtheLearningCurveAbstract:Increasedawarenessandadoptionofbusinessprocessoutsourcingshouldnotovershadowthefactthatearlyadoptersarestillseekingtounderstandthecostandbusinessbenefitsoftheseservices.ByRebeccaSchollandLisaStoneStrategicMarketStatementsBusinessprocessoutsourcing(BPO)canonlybemasteredthroughdisciplineandcontinuousfocusontheanticipatedbu...
Trends,AcceleratorsandInhibitorsintheAsia/PacificBPOMarketFocusReportPublicationDate:24February2003©2003Gartner,Inc.and/oritsAffiliates.AllRightsReserved.NORTHAMERICACorporateHeadquarters56TopGallantRoadStamford,CT06904-2212U.S.A.Tel:+1-203-316-1111Fax:+1-203-316-6300WestCoastHeadquarters251RiverOaksParkwaySanJose,CA95134-1913U.S.A.Tel:+1-408-468-8000Fax:+1-408-954-1780LatinAmericaHeadquarters...
