BPO Final LOU Generic.clean.docVIP

March27,2003Mr./Ms.ExecutiveVicePresidentDiversifiedFinancialInstituteNewYork,NY10285DearMr./Ms.WeenjoyedourrecentmeetingconcerningBusinessProcessOutsourcing(BPO)anddiscussingourproposedCapGeminiErnstYoungU.S.LLC(CGEY)involvementincreatingaBPObusinessplan.Weappreciatethetimeyouandyourteamallottedtous,andweareexcitedaboutexploringthepotentialbenefitsofaDIVERSIFIEDFINANCIALINSTITUTE/CGEYventurein...