©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkCommunicationsIndustryPerformanceMeasures©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioningCommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevel...