©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.QPM-WhatIsIt?©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.TwoDefinitions©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.•QPMisthecontinuousprocesstodefine,developanddisseminaterelevantinformationthatmeasuresthesuccessofcompanystrategies.•Successisachievedwhenthecompanyactsupontheinformation.FromOurClients’Perspecti...