©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.BellSouthCaseStudy©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Agenda•IdentifyingtheClient’sNeeds•ProjectDescription•ProjectApproach•ProjectDeliverables•LessonsLearned•PhaseII©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.IdentifyingtheClient’sNeedsWeneedtobetterunderstandthecostsoftheproductsandservicesweare...