MOD7.DOCVIP

Module7:SIMULATIONSESSIONTWOINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:Explainthekeymessagesofthesimulation.DiscusskeyfactorsrelatedtoCustomerSatisfaction.AgendaSectionStrategyEstimatedTimeI.Introduction/StrategySessionDiscussion10II.SimulationActivity80III.LargeGroupDebriefDiscussion40IV.SummaryLecture5135MaterialsListHardwareIBMComputer(oneperteam)P...