MOD1INTR.DOCVIP

TotalQualityManagementSimulationAgendaDayOneTimeTopic8:00-9:15a.m.Module1:IntroductiontoQuality9:15-10:00a.m.Module2:QualityFramework10:00-10:15a.m.Break10:15-11:00a.m.Module3:Leadership11:00a.m.-12:05p.m.Module4:SimulationSessionOne12:05-1:05p.m.Lunch1:05-2:35p.m.Module4:SimulationSessionOneContinued2:35-2:50p.m.Break2:50-4:00p.m.Module5:CustomerSatisfaction4:00-4:45p.m.*Module6:QualityCriteri...