拖动LOGO至书签栏，立即收藏博途智库
DealingwithResistancePeopleusethephraseovercomingresistanceasthoughresistanceordefensivenesswereanadversarytobewrestledtothegroundandsubdued.Overcomingresistancewouldhaveyouusedataandlogicalargumentstowinthepointandconvincetheclient.Thereisnowayyoucantalkclientsoutoftheirresistance,becauseresistanceisanemotionalprocess.Behindtheresistancearecertainfeelings.Youcannottalkpeopleoutofhowtheyarefeel...
