BOC.XLSVIP

c98cd23c-af84-4863-a243-3f55bf780046.xlsPage1GTEConfidentialPrinted:05/04/2025-22:44:05BranchOperationsCenterInputsBOCTSCMaint.ActivityInformationTotalFTEs5797CallsTotalManagement641Offered616,026Hourly5156Answered582,398ContractorEquiv.0Delayed64,218OvertimeEquiv.71OvertimePercent0.1372549020.1666666667SpanofControl916EffectiveLaborRate$15.40PercentRepeatTrouble24.7%PercentTroubleCalls60.0%Per...