JamesCopeland,VicePresidentofFinance,OutsidePlantandPoweratMarconiCommunications,stillremembersa1993magazinearticledescribingthebenefitsofautomatingkeybusinesstasks.“Ittalkedaboutusingjustonepersonpereachbilliondollarsofsalestoprocesspaperlessexpensereports,”herecalls.“Wewereahalfbilliondollarcompanybackthen,butwereusingfivepeopletoprocessthesereportsmanually.”Withthearticleasinspiration,Co...