FS001639_FInal HSBC Payments Report v2.0.pptVIP

Global/Pan-EuropeanPaymentsandCollectionsFinalReportUnderstandingCustomerRequirementsUnderstandingCustomerRequirements©2002CapGeminiErnstYoung-Allrightsreserved2Contents•ObjectivesandApproach•CurrentState•MeetingtheBusinessNeeds•Summary•FutureState•TrendsandImpact•SummaryandRecommendations•CriticalSuccessFactors•CustomerSpecificOpportunities•KeyFocusAreas•AppendicesObjectivesandAppr...