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PublicationDate:6May2003MarketAnalysisBPO:ClimbingtheLearningCurveAbstract:Increasedawarenessandadoptionofbusinessprocessoutsourcingshouldnotovershadowthefactthatearlyadoptersarestillseekingtounderstandthecostandbusinessbenefitsoftheseservices.ByRebeccaSchollandLisaStoneStrategicMarketStatementsBusinessprocessoutsourcing(BPO)canonlybemasteredthroughdisciplineandcontinuousfocusontheanticipatedbu...
