October1,2002OutsourcingMarginsandMarketTrendsFactBook©2001CapGeminiErnstYoung-AllrightsreservedOutsourcingMarginsandMarketTrendsFactBook/Page2OutsourcingMarginsAnalysisPage3OutsourcingMarketTrends/CompetitiveAnalysisPage19AppendicesAppendixA:OffShoreServicesMarketTrendsPage45AppendixB:CanadianProcessingServicesIndustryPage50AppendixC:HowtoBuildanSourcingStrategyPage54AppendixD:Abb...