B - Outsourcing Best Practices - final Oct1-02.pptVIP

October1,2002OutsourcingBestPracticesFactBook©2001CapGeminiErnstYoung-AllrightsreservedOutsourcingBestPracticesFactBook/Page2BusinessProcessOutsourcing(BPO)OutsourcingBestPracticesPage3ITServiceProvidersPage5BPOServiceProvidersPage9FinanceandSupplyChainManagementPage23HumanResources/PayrollPage30IT–InfrastructureManagement(IM)Page43IT–ApplicationsManagement(AM)andApplications...