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BPOExpectedtoGrowto$58BillioninFinancialServicesby2005FocusReportPublicationDate:July26,2002©2002Gartner,Inc.NORTHAMERICACorporateHeadquarters56TopGallantRoadStamford,CT06904-2212U.S.A.Tel:+1-203-316-1111Fax:+1-203-316-6300WestCoastHeadquarters251RiverOaksParkwaySanJose,CA95134-1913U.S.A.Tel:+1-408-468-8000Fax:+1-408-954-1780LatinAmericaHeadquartersGartnerdoBrasilAv.NacoesUnidas1290119andar-To...
GartnerEntirecontents©2002Gartner,Inc.Allrightsreserved.Reproductionofthispublicationinanyformwithoutpriorwrittenpermissionisforbidden.Theinformationcontainedhereinhasbeenobtainedfromsourcesbelievedtobereliable.Gartnerdisclaimsallwarrantiesastotheaccuracy,completenessoradequacyofsuchinformation.Gartnershallhavenoliabilityforerrors,omissionsorinadequaciesintheinformationcontainedhereinorforinte...
EuropeanBusinessProcessOutsourcingEuropeanBusinessProcessOutsourcing(BPO)ForecastandAnalysis,2001–2006Analysts:MirkoLukacs,MikeFriend,andJamieSnowdonFilingInformationJuly2002IDC#BP01JVolume:1Tab:MarketsCheckusoutontheWorldWideWeb!http://www.idc.comQuotingIDCInformationandData:InternalDocumentsandPresentations—Quotingindividualsentencesandparagraphsforuseinyourcompany’sinternalcommunicationsd...
UnderstandingBusinessProcessOutsourcinginInvestmentBankingFSLab/CapGeminiErnstYoungDecember2002FSLAB-2-FSLabL_02Dec02_BPO_IB_nmCapGeminiErnstYoung•ProprietaryandConfidentialContents•ObjectivesandApproach•ExecutiveSummary•BusinessProcessOutsourcing(BPO)TrendsinInvestmentBanking•OperationalImplementationofBPOinInvestmentBanking•BenchmarkofCurrentBPOInitiativesinInvestmentBanking•Conclusion...
HydroOneBPOOutsourceScope($000s2001Budgets)FinanceHRCustomerCareSupplyChainTotalInscopeFTEs1053729360496OriginalBudget27,76815,21537,90019,500100,383NonOutsourcerelated(16,581)(11,123)(12,700)(10,600)(51,004)NetBudget11,1874,09225,2008,90049,379EstimatedSavings%28%29%36%11%29%EstimatedSavings$3,1071,1699,07298914,337July31FogartySpreadsheetsavings5,0004,0009,0001,00019,000Difference(1,893)(2,83...
BusinessProcessOutsourcingMarketAnalysis,August2002©2002CapGeminiErnstYoung-AllrightsreservedOperateAmericasMarketingBusinessProcessOutsourcing(BPO)MarketAnalysisForInternalUseOnly-August2002IntroductionThepurposeofthisdocumentistoprovideacomprehensiveoverviewoftheBPOMarket.Contentisdesignedtoeducateandinform,andisbasedonexternalresearchandinternalanalysis.Ideasexpressedaredesignedtofacilitate...
BusinessProcessOutsourcingattheCrossroadsMarketTrendsPublicationDate:January31,2002©2002Gartner,Inc.NORTHAMERICACorporateHeadquarters56TopGallantRoadStamford,CT06904-2212U.S.A.Tel:+1-203-316-1111Fax:+1-203-316-6300WestCoastHeadquarters251RiverOaksParkwaySanJose,CA95134-1913U.S.A.Tel:+1-408-468-8000Fax:+1-408-954-1780ASIA/PACIFICAsia/PacificHeadquartersLevel740MillerSt.NorthSydney,NSW2060Austra...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:CitiGroupCGEYAccountExecutive:KummerlAccountexecutiveemailaddress:Anthony.kummerl@cgey.comAccountexecutivephonenumber:917.934.8713QuestionnairePreparedby:KummerlPhonenumber:917.679.7309Emailaddress:Anthony.kummerl@cgey.comPleasenotethatallinformationgatheredwillbehe...
CGEYContactsforBPOandFADateofCompanyNameContactNameRoleOfficePhone#E-mailInitialmessageInterviewFollowupDocumentsreceivedVertexPaulAbelnewYork917-934-8710TomReillyCOO,OneResourceGroupHongKong(852)2299-1669HydroOne(Inergi)JimCoxCOO,InergiToronto416-943-5493AnnSchwemlerToronto416-345-5760DaveArnoldHermesIordanousShellChemicalsWendyFenwickShellAccountTeam(44)780-350-5252DavidJardineOperate07771-72...
