ReducingthetransactionsCostsofPurchasingLowValueGoodsandServices......................................................byRobertJ.Trent,Ph.D.MichaelG.Kolchin,D.B.A.,C.P.M.LehighUniversityContents2ReducingthetransactionsCostsofPurchasingLowValueGoodsandServices2ExecutiveSummary.....................................................................................................6DesignoftheStudy.......