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BS/020624/SH-Kickoff(2000)1OUREXPERIENCEINDICATESTHATAPPLYINGSIMPLEQUALITYTOOLSTHROUGHPDCAPROCESSCOULDGENERATESIGNIFICANTREDUCTIONINQUALITYPROBLEMS%ofproblems50100LearningthedisciplineUsingsimpletoolsUsingadvancedtools•5xWhy•3C’s(Concern,Cause,Countermeasure)•StructuredProblemSolving•ClassicQCtools•StandardizationExperienceshowsthatmostworkplaceproblemscanbesolvedbyusingsimplemethods.Thekeyliesindisciplineandofimplementation.Duringthepilot,thefocuswouldbetoapplysimplequalitytoolsthroughPDCAprocessplantwidetorapidlyimprovequality•Designofexperiments•TaguchimethodPilotfocus
1FORMATOFTHEKPISYSTEMINEXCELAnalysisperiod(‘99)Referenceperiod(‘98)Comparisonbetweenactual(‘99),targetandreference(‘98)performanceEXAMPLE
