KA_Suzhou_Interview Notes.docVIP

Interviewee:PingAn平安保险(NationalcallcenterinSuzhou)Location:SuzhouTime:October2001¶Background:200seats,200-300staff,tensofmillionsRMBinvestmentforthiscallcenter,hundredsofthousandsofmonthlycalls,averageof3-5minuteseach,heavyrequirementfordatacommunication,limitedrequirement(<10%)formobilecommunication,currentservicesincludesvoice,ISDN,Ethernet,VPN,withADSLinfutureSeeChinaTelecomasadinos...