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BenchmarkingTeamRolesProjectSponsorProcessOwnerFacilitatorTeamMember•Projectinitiator•Resourceprovider•Obstacleremover•Implementationdriver•Leaderofprocessunderreview•Sourceofinformation•Leadsprocessimprovementeffort•Benchmarkingexpert•Coordinator•Trainer•Facilitator•Providerofvaryingfunctional/processexpertise•Providerofissuesandinsights•Fieldvisitse.g.ManagingDirectorQualityDirectore.g.BillingManagerPurchasingDirectore.g.TeamLeaderArthurAndersene.g.LineManagerArthurAndersen
