CustomerSatisfactionMethodologyLevelModelEstablishCustomerFocusedVisionUnderstandMarketsCustomersIdentifyEvaluateOpportunitiesDesignImplementChangeManageForSuccessQAQAQAQACustomerSatisfactionPhase1:EstablishCustomerFocusedVisionAnalyzeIndustryValueSystemAnalyzeCriticalCustomerEventsIdentifyCoreCompetitiveCompetenciesAssessCurrentPracticesandPerformanceDetermineBasisofCompetitionEstablishCustome...


