CustomerSatisfactionMethodologyLevelModelEstablishCustomerFocusedVisionUnderstandMarketsCustomersIdentifyEvaluateOpportunitiesDesignImplementChangeManageForSuccessQAQAQAQACustomerSatisfactionPhase1:EstablishCustomerFocusedVisionAnalyzeIndustryValueSystemAnalyzeCriticalCustomerEventsIdentifyCoreCompetitiveCompetenciesAssessCurrentPracticesandPerformanceDetermineBasisofCompetitionEstablishCustome...