标签“PINPOINT.DOC”的相关文档,共1条
  • PINPOINT.DOC

    PINPOINT.DOCVIP

    PinpointingtheKeyActivityAmajorU.S.hotelthatwontheNationalQualityAwardisveryfocusedonprovidingaspecialstayforguests.Therewasatimeperiodwhenthehotelnoticedthatguestswerecontinuallycallingthefrontdeskinthemorningaskingabouttheirlateroomservice.Thisconcernedhotelmanagementbecausebusinessguestswerenotcomingback.Tofindoutwhattheproblemwas,thehoteltracedthekeyactivitiesthattookplaceinthedeliveryofbre...

    2025-05-0410010 KB36
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