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PerformanceMeasures:ComeandGoneAcustomerservicedepartmentataneducationcoursewaredevelopmentcompanywastryingtoimplementaperformancemeasurementsystem.Ofthe30teammembersassignedtodevelopthesystem,twoparticipantshadtraininginperformancemeasures.Duetothelackoftraining,theteammeetingsdidnothavefocusandwereargumentative.Thegroup,afterseveralmonthsofwork,identified30performancemeasurestotrack.Mostofthe...
