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ASharedIdeaAnentrepreneurhadavisionforanewtypeofelectronicretailstore.Ashestartedhisbusiness,hefoundthathisstaff’sgreatestchallengewascustomerservice.Hispersonnelcouldnotservebothcustomersinthestoreandcustomersaskingquestionsonthephone.Asaresult,therewerecomplaintsandlostbusiness.Thisstoreownerwasreturninghisrent-a-carafterabusinesstrip.Hewasparticularlyimpressedwiththeagency’scarreturnsystem...
