CUST_FOC.DOCVIP

ACustomer-FocusedOrganizationTheRitz-CarltonHotelisaverycustomer-focusedorganization.Ithasdevelopedandidentifieditsstrategies,goals,criticalprocesses,vision,andmission.Thecompany’smissionstatementisparticularlyimportantbecauseitreflectsthecoreimageandobjectiveoftheorganization.Afterenhancingtheprocesstodevelopthebestmissionstatementpossible,Ritz-Carltondecidedonthefollowing:Ritz-CarltonMission...