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Methodology:QualityManagementOverviewWorldwide,companieshaverecognizedandcontinuetorecognizethatonlythoseorganizationswiththefinestqualityproductsandserviceswillsurviveandthrive.Increasingly,thesecompaniesarerealizingthatfocusingoncustomersatisfactionandloyaltyiskeytolong-termsuccess.Inaddition,throughothercompanies’successes,theyhaveseenthattherearetwocriticalby-productsofQualitythatwillallow...
