BPRCNA2C.PPTVIP

C-1©1995ArthurAndersenCo.S.C.,Allrightsreserved.CustomerNeedsAnalysisForBusinessProcessReengineeringManagementBriefingARTHURANDERSENWhatdoIreallyneed?C-2©1995ArthurAndersenCo.S.C.,Allrightsreserved.ArthurAndersen’sresearchintoBestPracticesInCustomerSatisfactionprovidesinsightintohowleadingcompaniesarebuildingloyalandprofitablecustomerrelationships.Today,wewilldiscusshowthesecompaniesaregaini...