PHASEI}ReengineeringStrategy•HighLevelBusinessCase•InitialEconomics•PrioritizationofProjects•FutureStateDescription•Business/ProcessStrategyCustomerNeedsValuesAssessmentBenchmarkingStudyBestPracticesAnalysisVisioningCurrentStateAnalysisSystemicNeedsAssessmentPHASEIIPHASEIII}ReengineeringStrategyDetailedReengineeringDesignBusinessCaseRefinementQuick-WinImplementationPHASEIVEvaluateResultsIMPLEMENTATION