©1997ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkSharedServices©1997ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.OptimizeImplementSharedServicesCenterDesignSharedServicesCenterOpportunityAssessmentMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTestRefineSo...