SA-INTRO.PPTVIP

1..........................................StrategyArticulation...............QuantumPerformanceMeasurement2..............................CategoriesofMeasuresQUALITYCOSTTIMEThe“goodness”ofaproductorserviceThe“goodness”ofaprocessTheeconomicsof“goodness”3..............................SessionAgendaAfternoonIntroductionDriversStrategiesGoalsMorningCriticalProcessesPerformanceMeasuresStrategyA...