SA-GOALS.PPTVIP

1..............................GoalsPerformanceresultsdesiredinthefuture2..............................GoalSelectionCategories•MarketPosition•ProfitabilityLevels•CustomerSatisfactionBenchmarks•ProductandMarketMix3..............................Ritz-CarltonGoals•100%CustomerSatisfactionandRetention•50%CycleTimeReduction•SixSigmaQuality4..............................MillikenCo.Goals•Reduce...