1...................CRITERIARATINGCRITERIARATINGExternalQualityEmployeeRetention45231CustomerRetentionInternalQualityMarketShareColumnTotalTotalAcrossColumns73.6GrandTotal.085.4.2.1.15.02.7.2.1.2.2.2115.3.1.2510.41.110.28205101030.255525.22515.37.3.8KEY:1EquallyImportant.2LessImportant5MoreImportant.1SignificantlyLessImportant10SignificantlyMoreImportant%ofGrandTotalPriorityRankingExternalQuali...