PMPLG3.PPTVIP

1...................2...................TYPESOFTYPESOFBENCHMARKINGBENCHMARKING▲InternalInternal▲CompetitiveCompetitive▲World-classWorld-class3...................4...................5...................XEROXXEROXBENCHMARKINGBENCHMARKINGPROCESSPROCESS1.Decidewhattobenchmark.2.Identifywhomtobenchmark.3.Planandconductstudy.4.Determinecurrentperformancegap.5.Projectfutureperformancelevels.6.Commu...