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1StrategyArticulationQuantumPerformanceMeasurement2QuantumPerformanceMeasurementModelPERFORMANCEEnablersDriversProcess3CategoriesofMeasuresQUALITYCOSTTIMEThe“goodness”ofaproductorserviceThe“goodness”ofaprocessTheeconomicsof“goodness”4SessionAgendaAfternoonIntroductionDriversStrategiesGoalsMorningCriticalProcessesPerformanceMeasuresStrategyArticulationPlanSummary5Whatareyourexpectationsfor...
