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7CharacteristicsTOOLITOOLIDescriptionofKPI:DescriptionofKPI:CharacteristicSimpleCanthemeasurebeeasilyandclearlycommunicated?ControllableCantheresultsbecontrolledorinfluencedunderaspanofresponsibility?ActionableCanactionbetakentoimproveperformance?Listactions••••CredibleIsthemeasureresistanttomanipulation?MeasurableCanthemeasurebequantified?Whatisitsformulaorthecomponents?LinkedtoObjectivesC...
