QUANTUMPERFORMANCEMEASUREMENTMATRIXQUANTUMPERFORMANCEVALUESERVICECOSTQUALITYTIMEFinancialOperationalStrategicEmpathyProductivityReliabilityCredibilityCompetenceVelocityFlexibilityResponsivenessResilienceConformanceProductivityVelocityFlexibilityInputsActivitiesReliabilityCredibilityCompetenceResponsivenessResilienceCompensationDevelopmentMotivationORGANIZATIONPROCESSPEOPLE
1PERFORMANCEMEASUREMENTMODELPERFORMANCEIMPLEMENTATIONPROCESSMEASURESKEYACTIVITIESOUTPUTMEASURESCRITICALPROCESSESGOALSSTRATEGYLeadershipStakeholdersBestPractices