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Module5:CUSTOMERSATISFACTIONINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:Relate“customer”and“customersatisfaction”toQuality.Definecustomer.Identifyinternalandexternalcustomer.Calculatevalueofyourinternalandexternalcustomer.AgendaSectionStrategyEstimatedTimeI.IntroductionLecture5II.WhoAreYourCustomers?Lecture15III.UnderstandingCustomersandTheirWantsL...
