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TotalQualityManagementQO-1DemingChainReactionDecreaseCostsImproveProductivityImproveQualityDecreasePricesStayInBusinessProvideMoreJobsIncreaseMarketReturnOnInvestmentQO-2TheServiceProfitChainExternalServiceQualityEmployeeSatisfactionCustomerSatisfactionInternalServiceQualityProfitEmployeeRetentionSource:SchlesingerandHeskettQO-3BenefitsofQuality◆ImproveQuality.◆ImprovesEmployeeMorale.◆Reduce...
