QUANTUMPERFORMANCEMEASUREMENTMATRIXQuantumPerformanceValueServiceCostQualityTimeFinancialOperationalStrategicInputsActivitiesEmpathyProductivityReliabilityCredibilityCompetenceCompensationDevelopmentMotivationVelocityFlexibilityResponsivenessResilienceVelocityFlexibilityResponsivenessResilienceConformanceProductivityReliabilityCredibilityCompetenceORGANIZATIONPROCESSPEOPLE