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Performance54321ImportanceIIMustImproveIMustImproveIIIMustImproveVIMustImprove12345Step2.Importance-PerformanceAnalysis-Customer’sComparison.Customer’sview54321Supplier’sviewImportanceIIDiscusswhyimportanttoyouIIIICanservicebestopped?VIDiscusswhyimportanttocustomer12345Step3.ImportanceAnalysis-Supplier-CustomerComparison.Customer’sview54321Supplier’sviewPerformanceIIListentocustomer’sviewofpoorperformanceICanstrengthsbeusedelsewhere?IIICanservicebestopped?VIExplainyourviewofpoorperformance12345Step4.PerformanceAnalysis-Supplier-CustomerComparison.
