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0.Makecustomerorderingeasy1.Makecustomerpartofmission2.Developeasy-to-useinformationsystems3.Streamlinewarrantyprocedures4.Developflexibleproductionfacility5.Measure/improvecustomerssatisfaction6.Initiatecross-functionalworkforce7.Involvecustomers/suppliersinrunningbusiness8.Developwell-trainedworkforce9.Createchangeculture10.Developeffectiveperformancemeasures/incentivesystemAffinityGroups90856110734IMPORTANCE10001000PERFORMANCETODAYPrioritizationOfActionItemsToAlignCustomerContactProcessesWithCustomerValues2
