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DIAGNOSTICREPORTSAMPLEOUTLINETakentogether,thecomponentsofthediagnosticprovideacompletepictureofthecompany’sopportunitiestoimprovecustomersatisfaction.Theoutcomeofthediagnosticisareportwiththefollowingsuggestedoutline:1.ExecutiveSummary:Anoverviewofthestudyresultshighlightingthecompany’sstrengthsandweaknessesandrecommendedactionprogram.2.ProjectApproach:Backgroundonthestudyframeworkandapproac...
