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CUSTOMERSATISFACTIONDIAGNOSTICDiagnosticOverviewNameofDiagnostic:CustomerSatisfactionSurveyObjective:UserassessmentofsatisfactionwithISservicesandprocessesTypicalScope:100-200surveys,or10-20%oftheuserbaseTypicalDuration:Estimate3-4weeksfrominitialplanningtocompletion/validationoffindingsMethodofCollection:Mailoutsurvey.DataCollectionInstrument:CustomerSatisfactionSurveyFormAutomation:Spreadshee...
