COSTQUA3.DOCVIP

p:\fcs\oc\00tool\material\graphics\a-f\COSTQUA3.DOCGenericSampleWorkProducts#3PaperIndustryExampleThismatrixillustratesaCostofQualityAnalysisinthepaperindustry.Notetheveryhighappraisalandinternalfailurecostrelativetopreventivecost.Materialcost(referredtoasMastery)andtherevenueimpactofsellingsecond-gradematerialwereadded,resultinginatotalcostofqualityof$23million.PAPERINDUSTRYCOSTOFQUALITYMATRIX...