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ArthurAndersenBusinessConsultingGuideToCustomerNeedsAssessmentForBusinessProcessReengineeringDRAFT7/23/95ReengineeringTheRevenueLineSMã1995ArthurAndersenCo.S.C.AllRightsReserved.PrefaceLastyear,ArthurAndersenconcludedamajorstudyofbestpracticesincustomersatisfactionmanagement.Weinvitedaselectgroupofsevenglobalcompaniestoparticipateinthisresearch-eachhavingasuperiorreputationintheirindustriesfor...
