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CustomerSatisfactionCompetencyCenterCustomerComplaintManagementCustomercomplaintsdon’tneedtobeanentirelynegativeimpactoncustomersatisfaction.Somecompaniesareturningthesituationaroundtoshowhowresponsivetheycanbetocustomers.Theyaccomplishthisby:A.Keepingthecustomerawaretheyareactivelyworkingtoresolvethecomplaint,B.Trackingthecomplaintacrossorganizationalboundariestopreventthecomplaint,andthecust...
