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CaseStudyAHardSolution,ASoftLandingSinceitsprivatization,aEuropeantelecommunicationscompanyhadworkedhardtoimproveitsproductsandservicesaswellasitsgeneralreputation.Asaprivatizedentity,thecompanyhadtobemoreresponsivethanbeforetomarketforces,andthiswasnosecret.Ontheotherhand,throughitsregulatorypowers,thegovernmentremainedsomethingofashadowboss,oftenworkingatcross-purposetomarketforces.Thecompany...
