1..............................SummaryVisionMissionValuesDriversMarketDifferentiatorsOrganizationalBoalsCriticalProcessesKeyActivities2..............................WaysToSellPerformanceMeasuresStandalonevs.CoupledwithRe-engineering•Nocompetitiontocompetitionenvironment•Financiallymotivated•Morerealistic•Lookatprocessesandprioritize•Lockinimprovements•Serviceexternder•Differentiationfrom...