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1..........................................StrategyArticulation...............QuantumPerformanceMeasurement2..............................QuantumPerformanceMeasurementModelPERFORMANCEEnablersDriversProcess3..............................4..............................CategoriesofMeasuresQUALITYCOSTTIMEThe“goodness”ofaproductorserviceThe“goodness”ofaprocessTheeconomicsof“goodness”5............
