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NC-WAC023-041299Shimp-RCCONFIDENTIALThisreportissolelyfortheuseofclientpersonnel.Nopartofitmaybecirculated,quoted,orreproducedfordistributionoutsidetheclientorganizationwithoutpriorwrittenapprovalfromMcKinseyCompany.April12,1999ApplyingLeanManufacturingPrinciplesinLaborIntensiveRetailBank“BackRoom”Processes:ADiagnosticApproachandCaseStudyASHLEYJOSEPH(AT),JOHNSHIMP(AT/NC)NC-WAC023-041299Shimp-...
McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.16-1McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.16-2LaborRelationsandLaborRelationsandCollectiveBargainingCollectiveBargainingLaborRelationsandLaborRelationsandCollectiveBargainingCollectiveBargainingchapterchapter16McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.16-3LaborUnionLabo...
